Customer Service

Return Policy

Clear expectations for custom garments and ready items.

Custom garments are made to customer measurements and selected options, so returns are handled differently from ready-made products.

Custom Tailoring

Custom Orders

Custom stitched garments are not returned for preference changes after production, but fit or workmanship issues can be reviewed.

Support

Contact support with your order number and photos. The team will review alteration, remake, or correction options.

Ready Items

Eligible ready-made accessories, shoes, or collection items may be reviewed if unused and reported promptly.

Process

Use the Contact page or order support details and include your order number, concern, and clear photos.